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COVID-19 Billing Relief 



  • Is suspending cancellation and nonrenewal of coverage due to nonpayment through June 15th, 2020.  There will be no charged interest, late fees, or penalties during this period, providing policyholders extra time to pay their premiums without risking cancellation.


  • Also launched Stay-at-Home Auto Premium Credit Program, which will automatically give U.S. personal auto insurance customers a 15% credit on their April and May premiums.



  • Effective immediately, MetLife will not cancel policies due to non-payment through July 1, 2020.  Customers experiencing difficulties with payments can contact MetLife directly for assistance.
  • Customers who are paid to date will receive a 15% credit for April and May based on their monthly premiums. No action is required by customers to receive the credit.  MetLife will apply a future credit to the customers account.


  • MetLife is extending coverage under all personal auto insurance programs at no additional charge while customers are making deliveries in response to the crisis, effective March 20, 2020, through May 1, 2020.



  • 15% return of April and May auto premiums to eligible personal lines customers.  This refund will be automatically applied and customers do not need to take action.


Philadelphia Contributionship- Contact an agent or customer support for information. Philadelphia Contributionship stands ready to work with their customers to discuss options with those facing financial hardships as a result of the COVID-19 crisis.



  • If you have an active personal auto policy at the end of April or May, you will be receiving a 20% premium credit. There is nothing you need to do. We will calculate your credit for you at the end of that month, and you’ll see it in your Progressive account a few weeks after that. It’s all automatic—our plan is to provide you a confirmation message when each credit is in your account.  Must have active auto policy by the end of the month to receive 20% credit for the respective month.
  • We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees, pause collections, and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020. Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.


American Modern- No information given through website. Contact customer support.



  • Shelter-in-place orders mean fewer people on the roads and fewer accidents. Given this decline, personal auto insurance customers will receive on average 15 percent money back based on their monthly premium in April and May.


  • Customers will receive the money back based on the most recent valid payment method for the customer’s auto premium. The majority of customers will receive a credit to their bank account or credit card. If paid by other methods and there is no policy balance, a check will be mailed. If paid by other methods and there is a policy balance, then the credit will be applied to the customer’s Encompass account. Please check your payment information to make sure it is up to date. As a reminder, payment information should never be provided to outside parties.



  • Temporarily suspended policy cancellations for commercial clients who cannot pay their premiums on time due to events related to the pandemic. Likewise, for our personal lines and customers, we’ve instituted flexible premium payment options and a renewal credit averaging $110 per vehicle to reflect the reduction in their driving habits


  • Instituted automatic premium reductions to help our small business clients when they need it the most


Grundy-  No information given through website. Contact customer support.


J.C. Taylor-

  • If you are having a financial hardship as a result of the COVID-19 pandemic and are unable to pay your insurance premiums, your insurance company can assist you with options! Please call any of our HBE Group offices, and one of our licensed agents will help you connect with your insurance carrier to offer alternatives that will give you some relief to your financial stress.


Plymouth Rock- 

  • effective April 1, 2020, Personal Auto insurance customers will receive 25% premium credit on Liability and Personal Injury Protection Coverages. An automatic credit will be applied to affected customers’ policies. No further action required.
  • We are introducing our “pay it forward” option, which gives anyone who wishes the ability to donate their personal auto insurance premium credit to a non-profit that is providing relief for those hit hardest by COVID-19. Premium credits can be donated by calling 800-396-0919. For a list of non-profits including AARP Foundation, United Way Worldwide’s COVID-19 Community Response and Recovery Fund and more, click here.
  • Any health care worker who is an auto insurance customer and is involved in an accident while driving to or from work, or in the line of duty, will not have to pay their comprehensive and collision deductible.
  • For our homeowner customers, Plymouth Rock will apply its Additional Living Expense Coverage to any health care worker who is required by illness or job requirements caused by COVID-19 to temporarily reside somewhere other than their primary residence. This coverage would be available when payment for these expenses is not provided by the health worker’s employer or another source.*
  • Continuation of our payment flexibility, including waiving of late fees and a 60-day grace period (longer in some states), holds on cancellations and non-renewals for non-payment, per state guidelines.



  • Personal auto insurance customers will receive a 15% refund on two months of their auto premium, based on your premium amount as of April 7, 2020.
  • We are issuing the refund in the manner you made your most recent payment or by check.
  • Refunds have already started. We will complete them in the coming weeks, after we have approval from state insurance regulators.
  • Your refund will happen automatically, and you do not need to call us to get your refund.
  • We have automatically stopped charging late fees and have temporarily paused personal auto & home coverage cancellations due to non-payment from March 23 through June 15, 2020, or later as directed by your state.